Česta Pitanja

How can I order?

Online orders can be made through the site by registering and signing up. You can also order by e-mail, instagram or facebook, as well as on the phone number provided for Online support.

How do I find out more about the product?

To find out more about a particular product, click on a small image of that product, on the right you can read a specific description such as the characteristics and the way they are used. If you think the description is not complete, you can contact us via facebook, instagram or e-mail.

In which cities does Urban Pro Cosmetics exist?

Urban Pro Cosmetics store – Jovana Stojanovića F-1 Bar,

A-Cosmetics Professional Podgorica – Radoja Dakića 17 / Podgorica

A-Cosmetics Professional Herceg Novi – Save Ilića 18

A-Cosmetics Professional Budva – Rozino bb

A-Exclusive – Tržni centar TQ Plaza / Budva

How can I register and log in?

1. In the top right corner of the site, click on the LOGIN icon

2. When a new field opens, click on NEW ACCOUNT

3. Enter a valid Username, Mail, and Password that were not previously used on the site.

4. Congratulations, you have created an account on the site.

5. After that, you can add the addresses where you want the orders to arrive

and start your urban adventure.


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Dear users

Please read the following carefully before using our services conditions. Every visit to our website, as well as shopping, means that you are these you read the terms and agree fully with them. If not you agree with the stated conditions, please do not use this website.The website is owned by URBAN PRO COSMETICS that reserves the right at any time, update, modify, delete or otherwise complements and modifies the Terms of Use, as regards harmonization with new regulatory or legislative measures.

URBAN PRO COSMETICS welcomes you to the website allows you to use the services i content of your website in accordance with the Terms of Use. Terms of use apply to all content and services and are binding on every user. By accessing any part of the website, it is considered that the users accept it use of the content of this website, solely for personal use and on their own responsibility and to be familiar with the below

Terms of use: - Basic principles - Intellectual property rights - Personal data - Materials passed by the user - Using content from the site - Privacy Policy

If you choose to access this web site outside of Montenegro, work on your own initiative and be held responsible for respect valid local laws. All conditions are regulated and interpreted in accordance with the law of the Republic of Montenegro and the principles o will not apply resolving non-compliance. In case of any dispute with URBAN PRO COSMETICS related to the website and all the content and materials at it is competent for the Commercial Court in Podgorica and all the International Courts,who are engaged in the protection of intellectual property rights.


INTELLECTUAL AND INDUSTRIAL PROPERTIES RELATED TO THE SITE has copyright to all content (website name, logo, texts, photos, images, video and audio materials, database, software, program code). Website is protected copyright work in accordance with the Intellectual Property Act. Copying, distributing and using content on the site was partial or in whole, in any form, for other purposes (private and commercial) is expressly prohibited. Also, apart from the above, the user is banned any other disposal of the site, in whole or in part, without the prior notice written permission from the copyright owner. Only use of the web is permitted the site for information purposes, according to and in accordance with the Terms of Use. URBAN PRO COSMETICS has all rights and special permissions for use and publication of content on the website Unauthorized use, copying and any distribution of any part the web site and the content on it (the name of the website, logo, texts, photographs, images, video and audio materials, databases, software, program code), without the permission of the copyright owner, is considered copyright infringement and is subject to lawsuits. For violation of any part Terms of use are the responsibility of the Commercial Court in Podgorica, as well as everyone International courts, dealing with the protection of intellectual property rights.


Personal information you provide to, when registering for access to Pricing and Online orders will be treated in accordance with the privacy policy on the network. URBAN PRO COSMETICS is able to collect personal information about the site user. In accordance with the provisions of the Law on Informatics, files and freedoms, amended and amended, the User is entitled access, change, and delete personal information. To fulfill their rights, the User can contact us electronically via e-mail: [email protected] or by phone:
Bar tel: +382 (0) 68 858 101
Online support: +382 (0) 68 858 100

When entering your personal information, you are required to provide true, accurate, valid and complete information (and that as long as you use your account on the website, update this information in order to be true, accurate, valid and complete). You are responsible for maintaining your confidentiality and security username, password and account, and you will be responsible for everything activities that come from an account that is protected by your password, as well as any use of your username and password, whether it is or you did not authorize another person. You agree to notify URBAN PRO COSMETICS about any unauthorized use Your passwords, and any other violation of website security.

You agree not to use the website by violating local, republican and international laws and other legal documents. You agree to you do not represent the name of any person or entity or otherwise fake You represent your relationship with a person or entity. It is forbidden to affect or interfere with the operation of the website, server or network related to the website. You agree not to use data programs mining, robots and similar methods for collecting or extracting data from the website. It is forbidden to attempt unauthorized access to either any part of the site or any other account, computer system or networks linked to a website by hacking, stealing your passwords, or You abuse it in any other way



URBAN PRO COSMETICS does not want to receive from you on its website confidential or other information they can not freely dispose of. All materials, information or other communications you transmit or send shall not be considered confidential and for those who can not be freely to dispose of. has no obligation according to these announcements. Our employees can copy, discover, distribute, apply, or otherwise use communications and all data, images, sounds, text and all other materials contained therein for any, that is, for all commercial and non-commercial purposes. It is forbidden to send or transfer to or from the website, any unlawful, threatening, offensive, defamatory, pornographic, or other content and materials, which are contrary to any law.

Of course, this data group does not include your personal data. We use them in accordance with our Privacy Policy internal use, we do not disclose, nor forward to third parties, We are using it solely for the processing of your online orders. URBAN PRO COSMETICS may suspend, temporarily suspend or modifies your account or access to the website or parts of the website, without prior notice, for any reason.


URBAN PRO COSMETICS is trying to publish and update the content website and provide users with precise data. Yet, URBAN PRO COSMETICS can not guarantee accuracy, precision or the comprehensiveness of data that exists on the site. All content and information The web site is informative. In providing information about products, URBAN PRO COSMETICS relies partly on the description products made by manufacturers and third parties. It can happen that the material on this website contains technical inaccuracies or typographical errors. URBAN PRO COSMETICS disclaims all a guarantee of any kind (including, but not limited to, explicit, by default or by law) for accuracy, completeness, reliability content and information on the website. We do not guarantee any advice which you came through with our website. URBAN PRO COSMETICS has made all eorts to display colors products on the website as accurately as possible. However, the real color which are seen depends on a variety of factors, including the screen, which is used and its calibration or monitor settings. URBAN PRO COSMETICS does not guarantee that the color display is accurate. If for any reason you are dissatisfied with the use of the website, please contact us at: [email protected]


URBAN PRO COSMETICS seeks to provide continuous access web site, no obligation. It is stated for the purpose of maintenance, synchronization data, setup and all other technical actions, access The web site may be disabled. URBAN PRO COSMETICS is not responsible for the impossibility of accessing the site, or the consequences for users who can come from it. By using the website you accept full liability for any damage caused by loading documents and content of the website. URBAN PRO COSMETICS will not be responsible for any direct or indirect damage caused by interruptions, errors and defects on the website. URBAN PRO COSMETICS will not be responsible for any personal injuries, lost profits or other damages resulting from the correct or wrong use of the website.


Links that are on our website can take users to sites of different associates, that is, sole producers solely to make it easier to work. If you use these links, you will abandon us web site. URBAN PRO COSMETICS does not control web sites independent manufacturers and firms and is not responsible for any of these links, or their content. Therefore, we do not support and do not give no statements about them, nor about any information, software or other products or materials that are there, or any one results that can be obtained by using them. If you decide to access one of the links that are linked to our website, You are doing this exclusively at your own risk.


Each user must have permission to use the content from the website, which is not exclusive, and which is for private use. In this respect, the user is forbidden to copy or reproduce the site in whole or in part, through any means and in any format, now and in the future, to translate an application into another language or dialect, adjusts the app or to dispose of the site in any other way than the use of which it is allowed by these instructions. URBAN PRO COSMETICS It is not responsible for any direct or indirect consequences, and the damage they may have cause inaccurate information or piracy. URBAN PRO COSMETICS assumes no responsibility for the result tips that are given to the user. URBAN PRO COSMETICS does not give no guarantee is explicit or implicit, and does not assume responsibility to implement advice and product use. They are given in the sense instructions for use and must be verified by an expert. For additional information or in case of some confusion, the user can contact the following address: [email protected]



Personal information you provide to at the time Registrations for the purpose of access to Pricelists and Online Orders, will be treated in accordance with the online privacy policy. In order to successfully process your order, we need your name surname, address, e-mail and phone. With the help of this data we will be in the ability to deliver the desired goods to you as well as to inform you about the current status of the order. We commit ourselves to our name We will protect the privacy of all our customers. We collect only the necessary, basic user data and data necessary for operating and informing the user in accordance with the good business practices and in order to provide quality service. We give it customers can choose, including the ability to decide whether they want to or not to be deleted from the mailing list. All user data, respectively customers are strictly guarded and are only available to employees who they are information necessary for doing business. All employees in Anja-Cosmetics D.O.O. they are responsible for respecting the principles of privacy protection. We commit We do not use the collected data for any other purpose, nor do we use them We are forwarding to third parties. In addition to these, we collect, analyze and process data about products that our visitors are searching for and buying, as well as about the sites they visit they visit. We use this information to improve the offer and appearance our pages, and make it easier for you to use and order. COOKIES The site uses Cookies. As is usual at all Internet sites for registration are necessary for your Internet browser Supports Cookies. Cookies are standard on most Internet search software. Cookies are small files that is stored on a user's computer for the purpose of facilitating navigation after the site and personalizing the service that was offered to him. To have benefited from a set of features that are on the site, recommends you can set your browser to accept cookies. Cookies from the site do not contain data that allows you to identify, and conceive are so that URBAN PRO COSMETICS can only be used by them. It's Cookie a text file that is stored on your hard drive by a web server. Cookies can not be used to launch a program or to deliver a virus Your computer. Cookies are uniquely assigned to you and only you can be read by the web server in the domain that sent them to you. The main purpose of cookies is to provide the benefits you will be able to save time when visiting our website.


The use of our website implies the consent of the user with mentioned Terms of Use. URBAN PRO COSMETICS reserves the right to modify and supplement the Terms of Use, in respect of the issue alignment with new regulatory or legislative measures and will be considered accepted by the user without any reservations. URBAN PRO COSMETICS may review these Terms at any time, by updating this document. The terms are binding for each user and it is considered that each user is familiar with the same.


If you use you are responsible for maintenance and the confidentiality of your account and the passwords you received when registering on the website. By using the site you are responsible for everything activities that take place in your account and with your password. We reserve the right to refuse the provision of services, terminate the order or cancel the order, if we find that they have been breached Terms of use. Your information you provided when registering on we will use it for realization ordering and establishing a business contact, and we will not use them for other purposes or to transmit them in any way to third parties.



The website is available through all computers general purpose devices, that is personal, desktop or laptop computers that use one of the operating systems: Microsoft Windows, Mac OS, Linux, Free BSD and more.


Access to the website is provided via computer programs (browsers), such as: Mozilla Firefox, Opera, Google Chrome, Apple Safari, Microsoft Internet Explorer etc. by directly typing the link of our website or by visiting keywords in one of the web browsers: Google, Yahoo, Ask, Aol, Bing, Netscape and others.


The website can be accessed via the website all tablet devices and mobile phones that use some of the operating Android, iOS, Windows. The website is customized for use on all devices that are used on a daily basis. It opens on either which size the screen of the device, or any screen resolution.


On desktop and laptop computers, the web site opens in dierent ways display sizes, expressed in inches: 12 ", 15", 17 ", 19", 21 ", 22 ", 24", etc. Recommended monitor resolution on which the website is displayed is the most optimal width 1200 px .


Products are organized by categories you can view via the main menu of the product. You need to click on one of the categories in the main Products menu, which is located in the header web site and a list of all subcategories will open. Clicking on someone from the subcategories all products from the selected category are opened. If you are registered on our website and logged in to your account, In this review, you will be able to see the prices of the product. To read more detailed product description or view enlarged photo product, you need to click on the desired product in the thumb display (a thumbnail in the product group).

If you want to view products from the same main category on which you clicked on the main product menu, on the left other subcategories will appear, which will allow for faster access categories of similar content. If you still want to review products from another major category, it is necessary again to click on the desired category in the main menu of the product, after which subcategories are opened. .


Product search is a simple, fast and efficient way to buy find the desired product. The speed of the invention of the desired product is from Of great importance for ordering efficiency.

The search for products on our website is done through the Search, which is on the right side of the main menu of the product. The system searches for products for the given keyword by following it address, code, or product category to show the most favorable result. Clicking the Search button opens the box for entering the words you want and search phrase for the product database.


To create your account on our website you need to register on the Registration page with a valid e-mail address. After successful registration, you will receive a message in the Inbox of your mail with the password, which is required for logging into your account on our web site. Logging to your account is done in the header of the site, on its own top (next to the facebook and twitter icons), where there are fields for enter the e-mail address you entered when registering and the password which you received after registration.

By logging into your account on our website, you can accomplish the following:

- Possibility of reviewing and downloading complete PRICES from our sales range..

- Possibility of reviewing and downloading complete PRICES from our sales range.

- Possibility of reviewing and downloading complete PRICES from our sales range.

-If you want to contact us, ask a question, suggest a suggestion or criticism, you can send us a message on the My Account page where you have it the ability to send new messages. The answer will be sent to youas soon as possible.

- On the My Account page, you can read the NEW received message, as well as review all the sent and received messages.

- If you want to unsubscribe from your account, you can do it by clicking on the Logout button


Dear users,

In case of any problem in the functioning of the electrical appliance it is necessary to terminate the use immediately, the problem is reported to the seller and act upon the instructions given.You can contact our customer service every working day from 8h to 20h and Saturday from 08h to 15: 30h, to the phone number: 033 / 466-272
The direct lines for complaints and service are: 033 / 466-272
The consumer's legal rights are regulated by the Consumer Protection Act A consumer is a physical person who supplies goods or services for the purpose of the market which are not intended for his business or other commercial activities (Article 5, Paragraph 1, Item 1 of the Consumer Protection Act). Customers who use the camera for business purposes or other commercial activities are not considered as consumers, and are not subject to the Law onConsumer protection. The duration of liability for conformity is 24 months, starting from the date of purchase. The 24-month period applies exclusively to consumers which electrical appliance is used for purposes other than business purpose or other commercial activity. Customers who are not subject to the consumer protection law are provided a 12 month warranty.

Procedure in case of non-conformity of electrical appliance

In case of non-conformity, contact the seller when the product is purchased, with the product purchased and with proof ofshopping. The person in charge of receipt of complaints will conduct the procedure processing of complaints in accordance with the procedure prescribed by law. The seller is obliged to immediately, without delay, and at the latest within 8 (eight) days from the receipt of the complaint, in writing or electronically answer the consumer to the declared complaint. Seller Response The customer's complaint must contain the decision whether to accept it complaint, consumer demand statement and a specific proposal and deadline to deal with complaints. The deadline can not be longer than 15 days, or 30 days for technical goods and furniture, from the date of submission complaints. If the seller is not able for objective reasons to meet the consumer's request within the agreed time limit, he is obliged to to inform the consumer about the extension of the deadline for resolving the complaint specify the deadline in which it will be solved, as well as to obtain its consent, which is obliged to record in the record of received complaints. Extension of the deadline for resolving complaints is possible only once.

Goods conform to the contract:

-If it corresponds to the description given by the seller and if it has the characteristics of the goods which the seller has shown to the consumer as a sample or model; -If it has the properties necessary for the particular use for which the consumer is acquires, which was known to the seller or it must have been known at the time of the conclusion of the contract;

-If it has the properties necessary for the regular use of goods of the same type;

-By quality and function, it corresponds to what is normal for goods of the same kind and what the consumer can reasonably expect from given the nature of the goods and public promises of special properties goods provided by the seller, manufacturer or their representative, especially if the promise is made by ad or on the packaging of goods.


-Ukoliko se kupac nije pridržavao tehnickog uputstva o upotrebi i uputstva o održavanju ureaja.

-If the buyer did not comply with the technical instructions on use and instructions on maintaining the device.

-If an authorized service finds that the customer is incompetent and careless treated the product.

-If the product was serviced by an unauthorized person.

-In case of damage caused by electric shock, lightning strike, natural disasters, etc.

-The right to reclamation does not apply to graphite brushes, bearings, lamps, knives, batteries, cables, or all supplies.

-The right to reclamation does not apply to graphite brushes, bearings, lamps, knives, batteries, cables, or all supplies.

-If the consumer uses an electrical appliance for business purposes or others commercial activities, the right to complaint based on the lack of visibility is not recognized. These buyers are provided by the manufacturer warranty within 12 months from the moment of purchase of the product.

-A authorized service will check whether the electrical appliance is used for business purposes or other commercial activities.


By registering on our website and logging on to your You get the option of Online ordering of products from our sales range.


Select the desired item from the product menu and click on button Send. After the first ordered item, it is formed an order that remains active until you're done with ordering. You can interrupt at any time ordering and continue for several days, because it will be active order to be open.

When ordering items, there is a possibility review the current order status, where you can Follow the quantity of ordered products, as well as the total amount of order. After selecting all the items you are interested in, With the current order, click the Finish and Order button. Then you will be able to check and edit Your information, if there have been some changes (the address to which the shipment is sent, the contact telephone). Too, you will be able to choose the delivery method and payment method. Your order will then be automatically forwarded our sales department, which will be timely contact, to verify all details.


For all questions and diculties in ordering you can contact our sales department at:

and mob: +382 (0) 68 858 100 ( 8:00h do 16:00h )


Dear users,

You can make your order through CALL CENTERS

Bar tel: +382 (0) 68 858 100

e-mail: [email protected] ( 8:00h do 20:00h )

Online support tel: +382 (0) 68 858 101

e-mail: [email protected] ( 8:00h do 16:00h )

You need to know the code or the exact name of the article as well the quantity you want to order. Also, it is necessary that leave your complete contact details (name, surname, address and phone number) for your order adequately realized.


Dear users,

A complete range of products we have on oer you can find, and directly visit us, in our sales facilities:

Urban Pro Cosmetics

Bar, Jovana Stojanovica F-1, 85000

[email protected]

068 858 101

Instagram: urbanpro_cosmetics

Facebook: Urban Pro Cosmetics

Soon in Podgorica and Budva


Delivery of items you have ordered is done as soon as possible possible time by courier service:

- Maksexpress courier service, which is also ours recommendations, for a safe and economical way package delivery.

- Post Express courier service of the Post of Montenegro, which has it possibility to send packages abroad.

- Courier service of your choice.

Courier services will be in accordance with their working hours deliver your item according to the following principle for Montenegro:

- Orders received on business days up to 12h will be delivered next business day.

- Orders received on business days after 12h They are delivered in two working days.

- Orders received on Fridays till 12h are delivered to Monday.

- Orders received on Fridays till 12h are delivered to Monday.

- We give state and religious holidays special notice of the working hours of the courier service .


For package weight from 0.1kg to 5kg, and package values up to 200,00e, delivery price is 4,50e. For package weight from 5kg to 10kg, and package values up to 200.00e, delivery price is 7.00e. For package weight from 10kg to 20kg, and package values up to 200,00e, delivery price is 10.00e. For package value of 51.00e, regardless of weight delivery is GRATIS.


Payment of goods is done in one of the following two ways:

- Invoice through a company account (for legal entities).

- I will take delivery of a package from the courier service.


For all questions and diculties in ordering you can contact our sales department at:

Bar: 068 858 101

Online: 068 858 100