Dear users,

In case of any problem in the functioning of the electrical appliance
it is necessary to terminate the use immediately, the problem is
reported to the seller and act upon the instructions given.You can contact our customer service every working day from 8h to 20h and Saturday from 08h to 15: 30h, to the email: [email protected]

The consumer’s legal rights are regulated by the Consumer Protection Act
A consumer is a physical person who supplies goods or services for the
purpose of the market which are not intended for his business or other
commercial activities (Article 5, Paragraph 1, Item 1 of the Consumer
Protection Act). Customers who use the camera for business purposes
or other commercial activities are not considered as consumers,
and are not subject to the Law onConsumer protection. The duration of liability for conformity is 24 months, starting from the date of purchase. The 24-month period applies exclusively to
consumers which electrical appliance is used for purposes other than
business purpose or other commercial activity.
Customers who are not subject to the consumer protection law are
provided a 12 month warranty.

Procedure in case of non-conformity of electrical appliance

In case of non-conformity, contact the seller
when the product is purchased, with the product purchased and with
proof ofshopping. The person in charge of receipt of complaints will
conduct the procedure processing of complaints in accordance with the
procedure prescribed by law. The seller is obliged to immediately,
without delay, and at the latest within 8 (eight) days from the receipt
of the complaint, in writing or electronically answer the consumer to the
declared complaint. Seller Response The customer’s complaint must
contain the decision whether to accept it complaint, consumer demand
statement and a specific proposal and deadline to deal with complaints.
The deadline can not be longer than 15 days, or 30 days for technical
goods and furniture, from the date of submission complaints. If the seller
is not able for objective reasons to meet the consumer’s request within
the agreed time limit, he is obliged to to inform the consumer about
the extension of the deadline for resolving the complaint specify the
deadline in which it will be solved, as well as to obtain its consent, which is obliged to record in the record of received complaints.
Extension of the deadline for resolving complaints is possible only once.

Goods conform to the contract:

-If it corresponds to the description given by the seller and if it has the
characteristics of the goods which the seller has shown to the consumer
as a sample or model; -If it has the properties necessary for the particular
use for which the consumer is acquires, which was known to the seller
or it must have been known at the time of the conclusion of the contract;

-If it has the properties necessary for the regular use of goods of the
same type;

-By quality and function, it corresponds to what is normal for goods of
the same kind and what the consumer can reasonably expect from
given the nature of the goods and public promises of special properties
goods provided by the seller, manufacturer or their representative,
especially if the promise is made by ad or on the packaging of goods.

RIGHTS ON ADVERTISING DO NOT APPLY INTO THE NEXT CASES:

-Ukoliko se kupac nije pridržavao tehnickog uputstva o upotrebi
i uputstva o održavanju ureaja.

-If the buyer did not comply with the technical instructions on use
and instructions on maintaining the device.

-If an authorized service finds that the customer is incompetent and
careless treated the product.

-If the product was serviced by an unauthorized person.

-In case of damage caused by electric shock, lightning strike,
natural disasters, etc.

-The right to reclamation does not apply to graphite brushes, bearings,
lamps, knives, batteries, cables, or all
supplies.

-The right to reclamation does not apply to graphite brushes, bearings,
lamps, knives, batteries, cables, or all
supplies.

-If the consumer uses an electrical appliance for business purposes or
others commercial activities, the right to complaint based on
the lack of visibility is not recognized. These buyers are provided by the
manufacturer warranty within 12 months from the moment of purchase
of the product.

-A authorized service will check whether the electrical appliance is used
for business purposes or other commercial activities.